We hope that you love your Coley Home products as much as we do, but if that is not the case, we’re here to help! We will offer refunds to the original payment source, for non-customized, unworn, undamaged products within 30 days of receipt of the product. Proof of purchase is required for full refunds.
We care about your satisfaction and our customer service team is always here to help. To coordinate a return, please reach out to our customer service team via email.
Email Us: firstname.lastname@example.org
For more details on our return policy, check out below!
Gift Shop Return Policy
We will accept returns and exchanges for unworn & undamaged Coley Home Gift Shop Items. However, we cannot accept returns of custom embroidered products or custom-sized jewelry.
Bed Shop Return Policy
Bed Frame: We encourage our shoppers to order the entire Crown Bed Collection to ensure the perfect fit, but if you decide the bed frame is not for you, reach out to our customer service team and we’ll help you resolve this issue
Bedding: We will accept Bedding Bundle and Quilt returns within 30 days of product receipt, and refund the original form of payment. We are not able to accept returns of custom embroidered Boudoir pillows.
Headboard: All Crown Headboards are custom made for each order, and we hope it fits perfectly into your home. If your product arrives defective or damaged please email email@example.com and we can help you!
Mattress: We know how important a good night’s sleep is, that’s why we’ve carefully chosen this ship-able, memory foam mattress. It takes about 30 nights to get accustomed to a new mattress. For that reason, we recommend you sleep on your Coley Home Mattress for 30 nights before you coordinate a return. We will accept returns up until 45 days after receipt. If you’re not happy with your new mattress, give us a call, we will help you complete a return or find a better solution. Happy Snoozing!
Pillows: We will accept returns of CH Throw Pillows that are not embroidered or customized within 30 days of item receipt, and complete a full refund to the original form of payment.
Material Shop Return Policy
Unfortunately, we cannot accept returns of custom embroidered products, fabric swatches, custom fabric yardage, wallpaper orders, wallpaper swatches, & custom embroidered bedding.
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