Returns and Exchanges


We hope that you love your Coley Home products as much as we do, but if that is not the case, we’re here to help! We will offer refunds to the original payment source, for non-customized, unworn, undamaged products within 30 days of receipt of the product, less the cost of return shipping. Proof of purchase is required for full refunds.

We care about your satisfaction and our customer service team is always here to help. To coordinate a return, please reach out to our customer service team via email.

Email Us: [email protected]

For more details on our return policy, check out below!


Gift Shop Return Policy

We will accept returns and exchanges for unworn & undamaged Coley Home Gift Shop Item less the cost of return shipping. However, we cannot accept returns of custom embroidered products or custom-sized jewelry.


Bed Shop Return Policy

Custom Furniture: All Coley Home pieces are custom made, and we hope it fits perfectly into your home. We stand behind our products, and we hope you’ll love them as much as we do. We recommend using our preview feature and ordering free swatches so that you can get a feel for exactly how your product will arrive. We are only able to accept returns for manufacturing or quality issues.

Bedding: We will accept Bedding Bundle and Quilt returns within 30 days of product receipt, less the cost of return shipping.  We are not able to accept returns of custom embroidered items.

Mattress: We know how important a good night’s sleep is, that’s why we’ve carefully chosen this ship-able, memory foam mattress. It takes about 30 nights to get accustomed to a new mattress. For that reason, we recommend you sleep on your Coley Home Mattress for 30 nights before you coordinate a return. We will accept returns up until 45 days after receipt. If you’re not happy with your new mattress, give us a call, we will help you complete a return or find a better solution. Happy Snoozing!

Pillows:  We stand behind our products, and we hope you’ll love them as much as we do. We recommend using our preview feature and ordering free swatches so that you can get a feel for exactly how your product will arrive. We are only able to accept returns for manufacturing or quality issues.


Material Shop Return Policy

Unfortunately, we cannot accept returns of custom embroidered products, fabric swatches, custom fabric yardage, wallpaper orders, wallpaper swatches, & custom embroidered bedding.