Shipping:

We proudly offer three shipping options – UPS Ground shipping (free), threshold freight delivery (free), and White Glove Delivery (billed separately after check out). At checkout, each customer will have the option to choose between these three services. Find more details about each service below.

UPS GROUND (COMPLIMENTARY):

All small scale items will ship UPS Ground. As soon as your item is packaged and ready for shipment, you will receive an email (to the email used at checkout), with your tracking information. Please note, orders with multiple items will include multiple tracking numbers and each item may be delivered in different deliveries. Our team will keep an eye on each tracking number until marked delivered.

Items that typically ship UPS Ground include: Gifts, Crown Bed, Crown Headboard, Crown Bed Frame, and small scale chairs and small ottomans, but only when quantity ordered is less than 1.

*If your item arrives with any apparent shipping damages, please let our team know as soon as possible. We will need photos of the box, photos of the damage, and a picture of the shipping label to proceed with repair or replacements.*

THRESHOLD FREIGHT DELIVERY (COMPLIMENTARY):

If your item includes large items, or multiple furniture items, we will ship your order using Threshold Freight Delivery. We will arrange the shipment once your order is completed & the courier company will pick up your order at our facility. As soon as the order is completed, we will share a status update. Once the order has been successfully picked up, we will be able to share freight tracking information (BOL #, Pro #, ETA, and Delivery Terminal contact information). We will keep an eye on the tracking information, but the delivery terminal will be your best point of contact once the item has been picked up. Typically, the carrier company will be in touch via phone to coordinate or notify of the delivery. If you choose to use a receiver for delivery, the carrier will likely not reach out to schedule the appointment, unless requested.

Depending on your location, our Freight Carrier may service your area on certain days of the week. Our carriers will reach out with more specific information once they schedule the delivery.

Any address changes, reconsignment fees, delivery upgrades will be billed to the customer.

PLEASE NOTE: When using Threshold Freight Delivery, the carrier will deliver to the front door/threshold. They will NOT deliver the item inside of your home, and you are responsible for receiving the delivery in full. If your order includes larger items, please be advised that the team will not help you assemble your items or help move them to your front door. The only items in our line that require assembly are our beds. We recommend White Glove for any addresses not on the first floor. You are expected to be available to receive your delivery during the entirety of the delivery window, and are responsible for any redelivery fees that incur if you are not.

**PLEASE BE AWARE OF SURCHARGES (billed after the fact): if you request additional services to your Coley Home shipment, we offer free Threshold Delivery. Anything added by the freight company could result in additional charges, which includes requesting your package brought inside, up the driveway or inside the garage. We also offer a White Glove option if you feel that would better suit your shipment needs. If you select a delivery date that is more than 15 days from the date it arrives at the final hub there will be a storage fee billed to you directly.**

WHITE GLOVE DELIVERY (BILLED SEPARATELY):

The third option we offer includes White Glove Delivery of your item. If you choose to upgrade your delivery to White Glove, a team member will be in touch in 1-2 business days of order placement, to share a quote. Please note, because this quote is based upon several factors, we are unable to add the quote to the checkout page. After receiving the quote, we can absolutely change the delivery back to our Complimentary Threshold Delivery, or if the quote is confirmed, we will move forward with the White Glove Delivery.

Our White Glove provider is a very reliable and efficient carrier, however with this delivery method, there is often additional transit time. If your delivery location is an apartment, difficult to reach, has specific delivery requirements, we highly suggest using White Glove services.

We will arrange the shipment once your order is completed & the courier company will pick up your order at our facility. As soon as the order is completed we will share a status update. Once the order has been successfully picked up, we will be able to share freight tracking information (BOL #, Pro #, ETA, and Delivery Terminal contact information). We will keep an eye on the tracking information, but the delivery terminal will be your best point of contact once the item has been picked up. The carrier company will be in touch within a few days to schedule the delivery of your item. You are expected to be available to receive your delivery during the entirety of the delivery window, and are responsible for any redelivery fees that incur if you are not. At your delivery appointment, the team will unload, place in the room of choice, and assemble as necessary. They will also remove any debris associated with your order. We recommend White Glove for all sectionals and sofas or any larger items that will need to be delivered beyond the first floor. Please Note: If you select a delivery date that is more than 15 days from the date it arrives at the final hub there will be a storage fee billed to you directly.

Depending on your location, our White Glove Carrier may service your area on certain days of the week. Our carriers will reach out with more specific information once they schedule the delivery.

PLEASE NOTE: The typical transit time is an additional 1-3 weeks but will vary based on location. 

Damages:

Upon arrival, please fully inspect your furniture before you sign off with the shipping company. Please do not sign off on a piece of furniture until you have fully inspected it. Shipping damages will not be covered once the piece has been signed for.

If damage is suspected, we would ask that you follow these steps so that our team can solve this as efficiently as possible:

1. Immediately (within 5 days of delivery) report to the driver and note on the BOL the described damage, please be as detailed as possible (ex. Dented oak leg on chaise portion of sectional). If asked to return the paperwork, please take a photo of the noted damage on the paperwork when you accept the furniture.

OR

Once damages are noted on the BOL, you may refuse the package due to damages to be sent back to Coley Home for repair or replacement.

1. Please photograph all damaged items and their packaging.
2. Send all information (photographs and a picture of the paperwork) to our customer service email addresses listed below. Please reference your order number & bill of lading number in the email so we can identify easily.
3. A customer service representative will confirm that they’ve received all necessary information to file the claim.
4. Typically claims take up to two weeks to process. In the meantime, the Coley Home team will work to provide you with a solution.

1. ***Damage reported after 30 days may not be eligible for repair and replacements***

Returns:

CUSTOM FURNITURE & CUSTOM PILLOWS

All Coley Home pieces are made-to-order, and we hope they fit perfectly into your home. We stand behind our products, and we hope you’ll love them as much as we do. We recommend using our customizer feature and ordering swatches so that you can get a feel for exactly how your product will arrive. Because each piece is made-to-order, we are only able to accept returns for manufacturing or quality issues.

Please check and confirm that all packages have arrived safely. Damage reported after 30 days may not be eligible for repair and replacements. Please email hello@coleyhome.com with a summary of the damage and photos.

CUT YARDAGE

We cannot accept returns of cut yardage unless there is a manufacturing or quality issue.

MATTRESS

We know how important a good night’s sleep is, that’s why we’ve carefully chosen this shippable, memory foam mattress. It takes about 30 nights to get accustomed to a new mattress. For that reason, we recommend you sleep on your Coley Home Mattress for 30 nights before you initiate a return. We will accept returns up until 45 days after receipt with original packaging.

GIFTS

We will accept returns and exchanges for unused & undamaged Coley Home Gift Shop Item less the cost of return shipping.

SALE ITEMS

Any FINAL SALE items are not eligible for return.